Gertsch Group

Institute of Biochemistry and Molecular Medicine, University of Bern, Switzerland

How dificult it is to buy a ODS-08TM column from Sebio

How dificult it is to buy a ODS-08TM column from Sebio
Jurg Gertsch - Fri Aug 14, 2009 @ 03:29AM
Comments: 1
What a nightmare - more than 6 weeks ago we got a HPLC column from Sebio, Switzerland, imported straight from Japan. Unfortunately, the column had some defects which were hard to identify, but since we like to do the quality control for importing companies this was not a problem. They took it back and wanted to replace it asap - well, if you rely on a particular column for HPLC there's not much you can do about it really. Waiting, waiting and waiting .... nothing happened. Apparently they will deliver one, in some days. All in all, a great service for the modest amount of 610.- Sfr. But who is paying us, for the trouble? Sebio in Ittingen, we wonder whether we are going to be good customers of yours in the future. I wonder whether we are going to pay that bill...
Comments: 1

Comments

1. Jürg Gertsch   |   Wed Oct 21, 2009 @ 01:16PM

To be fair - Sebio did not charge us anything and kindly took back the damaged column and apologized for our trouble

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